FAQ

Good to know

The questions guests ask us most, from what a fully serviced stay includes to how booking works. Each villa page has its own FAQ with the details of that house.

Staying with us

What does a fully serviced villa stay include?

Every 88 Best Villas stay comes with a private chef, a villa manager who acts as your personal concierge, housekeeping and service staff, daily breakfast preparation, in-villa dining service and a one-way airport transfer on arrival. The villa team is on duty daily from 8:00 AM to 10:00 PM. Food and drinks purchased for your group are charged at cost plus 20%.

How does the private chef work?

Tell the chef or your villa manager what you feel like eating, and the team sources fresh ingredients from the local market, Villa Market or Central Food Hall and cooks it in the villa. Menus are shaped around your group, from Thai home cooking to Western dishes, barbecues and children's meals. You pay for the ingredients at cost plus a 20% shopping fee; the chef's time is included.

Are airport transfers included?

Yes, 1 private transfer from Phuket International Airport to the villa is included for guests arriving on the same flight, normally in a minivan. Additional transfers are THB 1,500 per trip, and child seats can be arranged.

Can we book a car and driver?

A van and driver can be arranged for THB 3,500 per day (8 hours). Some villas also include a shuttle to Kamala Beach or a van service within the Kamala area; see each villa page.

Can we book massages, yoga and excursions?

Yes. In-villa massage is THB 1,000 per hour with 1 day's notice, and couples massage with 2 therapists is available. We can also arrange yoga and fitness coaches, yacht charters, golf, island tours and restaurant reservations through your villa manager.

Are the villas suitable for children?

Yes. Our villas are family homes with pools, gardens and plenty of space. Babysitting (THB 500 per hour) and child car seats can be arranged. Children must be supervised by an adult at all times, especially near the pool and terraces. Guests aged 12 and over are counted as adults.

Can we host a celebration or an event?

Private dinners, birthday celebrations, barbecues and event styling can be arranged by the villa team. Events with more than 15 guests need prior written consent from the villa owner.

Booking and payment

How do I check availability and get a quote?

Each villa page shows live availability and nightly rates in its calendar. Choose your dates for an estimate, then send the enquiry form or message us on WhatsApp and we will confirm availability and send a quote, usually within a few hours.

How are rates calculated?

Rates are in USD per night for the full villa and are subject to 10% service charge and 7% VAT, a total of 17.7% on top of the nightly rate. Minimum stays apply by season, from 3 nights in low season to 10 nights or more over Christmas and New Year.

How do I confirm a booking?

A 50% non-refundable deposit confirms the booking, due within 2 days of receiving your rental agreement. The balance is due 30 days before arrival. Bookings made within 30 days of arrival are paid in full.

How can I pay?

By bank transfer, or by credit card with a 4% fee. Full payment details come with your rental agreement.

Is there a security deposit?

Yes. A USD 2,000 security deposit is collected on arrival, in cash in any currency, or by bank transfer, and is usually returned on the departure date. Monthly stays may carry a higher deposit.

What is the cancellation policy?

Cancellations 31 days or more before arrival forfeit the 50% deposit. Cancellations within 30 days of arrival forfeit the full rental amount.

Do you offer monthly rentals?

Yes, several villas can be rented by the month. Monthly rentals exclude electricity and water, which are charged on usage during the stay.

Arrival and the villa

What are the check-in and check-out times?

Check-in is from 2:00 PM and check-out is by 12:00 PM. Early check-in and late check-out depend on availability.

Where are the villas?

All our villas are in Kamala on Phuket's west coast: on Millionaire's Mile, the stretch of coastline between Kamala Beach and Patong, or inside the Andara Resort & Villas enclave above Kamala Bay. Phuket International Airport is 30 to 45 minutes away by car.

Are the villas private?

Yes. Each villa is reserved for your group alone. Some stand on their own estates; others sit inside the private Andara enclave with access to the resort's fitness centre, tennis court and kids club.

Is smoking allowed?

All villas are non-smoking indoors. Guests are welcome to smoke outdoors, and the team will provide ashtrays. An ozone-treatment fee applies if guests smoke inside.